Privacy Policy

1. Introduction

Mach Technologies PSA ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use acqSYS.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, company name
• Production Data: Telemetry data from your equipment, production metrics, quality measurements
• Usage Data: How you interact with the Service, features used, system logs
• Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process your subscription and billing
• Send service updates and security alerts
• Improve and optimize the Service
• Provide customer support
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers within the European Union. We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your information.

5. Data Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating the Service (under strict confidentiality agreements)
• When required by law or to protect our legal rights

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@acqsys.eu

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies. You can control cookies through your browser settings.

9. Third-Party Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:

Mach Technologies PSA
Email: hello@acqsys.eu